The Naperville Fire Department realizes that people have a lot of questions about COVID-19. The Illinois Department of Public Health (IDPH) offers the following information on whom to call about COVID-19.
I want to know more about COVID-19, who should I call?
For general questions about COVID-19, you can call the IDPH COVID-19 Hotline at 1-800-889-3931 or email DPH.SICK@illinois.gov. Please note that the Hotline does NOT make decisions about who should be tested for COVID-19.
I am not feeling well and have respiratory symptoms, what should I do?
Please stay home for at least 7 days after you first became ill, or 72 hours after your fever has resolved and symptoms are improving, whichever is longer.
You should consult with your doctor if you have:
- Fever, cough, trouble breathing, or other flu-like symptoms that are not better or are worsening after 24-48 hours.
- Mild symptoms and are pregnant or immunosuppressed or are an older adult and have chronic health conditions.
- Please don’t call the health department about getting testing.
- Your health care provider will determine if you should be tested.
- Health departments do not collect specimens for COVID-19.
I think I need immediate medical attention, who should I call?
If you need immediate medical attention, and you think you may have COVID-19, please call ahead to your health care provider before going in for care. This will allow them to take the right steps to protect themselves and other patients.
If you think you are having a medical emergency, call 911; if you have been exposed to COVID-19, notify dispatch personnel so emergency medical services personnel are prepared prior to arrival.
Seniors are among the most vulnerable population when it comes to COVID-19. Do your part by checking in by phone, video chat or just be creative. Protect yourself and your family.
We can all do our part to help slow the spread of this virus. Remembering to clean your hands and contact surfaces often, cover your cough and sneeze every time, and contain yourself and your family if someone is feeling sick. Only we can help stop the spread.
Let’s all remember to do our part. We are all in this together.
