Above / Naperville’s Help Center will be used starting March 4, 2024, to write to Mayor and other City Council members. All nine City Council members have offices at the Naperville Municipal Center, 400 S. Eagle Street, where City Council meetings are held at 7PM most months on the first and third Tuesday. (PN File Photo)
The City of Naperville is pleased to announce a new way for constituents to connect with Naperville’s elected officials.
Starting March 4, 2024, the public will move to using Naperville’s Help Center to contact Mayor Scott Wehrli and all City Council members, providing a more efficient and organized way to submit requests, questions and feedback. This process replaces submitting inquiries to elected officials using City email addresses.
The transition to the Help Center allows elected officials and the City to respond to customers’ submissions more effectively. Key benefits of this change include faster response times through streamlined sharing of service requests to appropriate departments, improved submission tracking, enhanced security, and increased transparency in communication. In addition to offering one centralized place for all communications and requests, the Help Center allows users to track the status of their submissions securely online.
New way to contact elected officials begins March 4, 2024
To contact the Mayor and City Council, please visit the City’s Help Center in the upper left corner of www.naperville.il.us starting on March 4. While a Help Center account is not required to send a submission, it is highly recommended that users create an account, either before or after sending their submission, as an account is required to track a submission’s status or engage in conversation through the system.
Submissions are forwarded to the appropriate individual (or individuals) selected. Users will receive both an on-screen and email confirmation with a direct link to their submission. The City has created a help guide with instructions on using the platform effectively to assist in this transition.
For questions about the Help Center, please get in touch with the Mayor’s Office at (630) 420-6018.
For more information about the Mayor and City Council, visit www.naperville.il.us/citycouncil.
For more information about the City of Naperville, visit www.naperville.il.us.
