Many people are familiar with the Marriott brand and the Marriott Naperville, a long-time staple in the area for exceptional events, quality, and the Marriott Bonvoy program. A deeper look shows a little more detail about what makes this hotel special.
One element that stands out is the people that make it all happen.
“This Marriott is run by people with roots in the community who are deeply invested in your customer experience,” said Dan Gustafson, General Manager at the Chicago Marriott Naperville. “When you walk in, they want you to feel as if you are being welcomed into their home.”
According to Gustafson, a key strategy is “treating our employees like family and investing in their success.”
It should come as no surprise then, that this location has a high employee retention rate and consistently receives top guest satisfaction and cleanliness scores. The Marriott Naperville is nationally ranked in the top third of all full service Marriotts, the only Marriott hotel in the Chicago area to achieve this status. They also can boast an environmentally-conscious silver LEED certification. Coupled with amenities like pool/fitness facilities and in-room spa treatments make a visit here exceptional and comfortable.
Spaces to gather and relax also offer elevated food and beverage options, providing a range from simple to gourmet with a full-service restaurant, lounge, and Starbucks inside the hotel.
Sous Chef Scott Wallett Jr. puts together an ever-evolving seasonal menu, and we hear the grilled bone-in brined pork chop is excellent. Scott’s smoked pork belly appetizer also recently won an award at the West Suburban Community Food Pantry Benefit Dinner, so don’t skip the appetizers!
This hotel emphasizes flexibility, particularly with their customized catering for everything from small parties to formal 250 person weddings. And event planners love the AV capabilities as well as the event space with the “Magic Door” large enough to drive a semi-truck or boat through… They know because they’ve done it.
They also offer live music from a local artist every Tuesday from 7:30PM to 10:30PM, the perfect time to enjoy a cocktail and that award-winning pork belly appetizer!
For more information on the Marriott Naperville or other Naperville hotels, see visitnaperville.com or contact me, Carlos Madinya at cmadinya@naper.org.
