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Naperville
Thursday, March 28, 2024

Naperville Bank & Trust: August Spotlight on Business Success

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Business – Expert Plumbing, Heating & Electrical
424 Fort Hill Drive Suite 122
Naperville, IL 60540
(630) 579-1996
www.expertplumbing.com

“When you wake up at 2AM with water pouring from a light fixture, you need someone who can handle the entire situation quickly and correctly. We’ve built a business that you can trust.”

– Steve Brockman, President
Expert Plumbing, Heating & Electrical

When Steve Brockman started Expert Plumbing, it was he in his garage. Once he hired a secretary it occurred to him that the way to grow was to add people who could do what he couldn’t. Over the years he’s added professionals who can handle heating and cooling, electrical and remodeling. His technicians are licensed, certified and professionally trained. They can do all the permitting and offer the expertise to get the job done right at a reasonable price.

“Most of our customers call when they are in trauma – whether a private homeowner or a property manager, they have an emergency or they’ve waited too long … I tell my guys we do triage,” Steve says. “The customer wasn’t expecting the problem, so our being sensitive and personable, with excellent customer service is as important at being skilled and reliable to solve the problem. We do exactly what we say we’ll do and customers count on that.”

Steve’s relationship with Naperville Bank & Trust is the same. “My financial advisor told me ‘if you want to succeed, get to know your banker – he’ll take care of you’,” he says. “That’s certainly been true. They’ve saved us when we need them – it’s been exactly what we hoped.”

naperbanklogo

Spotlight on Business Success is sponsored by Naperville Bank & Trust, serving Naperville with three locations, 555 Fort Hill Dr., 1205 S. Naper Blvd. and 5 S. Washington in the historic downtown post office. For more info, visit www.banknaperville.com.

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An ombudsman is Scandinavian in origin dating back to Viking times; and refers to a community representative; usually acting independently on behalf of an organization, body of elected officials, or civic group. Thanks Scandinavia for inventing ombudsman.

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