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Naperville recognizes local ‘Telecommunicator of the Year’


Above / Communications Manager Kalah Considine, Telecommunicator Theresa Brock, Police Chief Robert Marshall, and Fire Division Chief Andy Dina will observe National Public Safety Telecommunicators Week, April 9-15. (NPD Photo)

Each year, as declared by Congress and presidential proclamation, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators and dispatchers. The City of Naperville recognizes the vital link emergency telecommunicators serve between the public and emergency responders.

The Naperville public safety telecommunications group encompasses everyone involved from the first moment a call is connected to our Public Safety Answering Point (PSAP) and City Dispatch centers, until the last line has disconnected and help has physically arrived. These individuals work tirelessly to ensure that when others need help, someone answers the call.

Theresa Brock named 2017 Telecommunicator of the Year  

Along with honoring all employees of the Naperville Police Department Communications Section, the Public Safety Answering Point is pleased to announce that Telecommunicator Theresa Brock was named 2017 Telecommunicator of the Year.

Brock, who has been a telecommunicator with the city since September 2013, was nominated for the honor by a coworker, who wrote: “Having come to the City without prior dispatch experience, her overall hard-working attitude, going above and beyond for calls, rapport with personnel and willingness to help her coworkers has molded her into a well-rounded dispatcher.”

Additionally, Brock serves as a Lead Telecommunicator and was selected and trained as a member of the first Naperville Tactical Dispatch Team.

“On a daily basis, Theresa demonstrates her dedication to serving the Naperville community, as well as her commitment to her coworkers in the Public Safety Answering Point.” Communications Manager Kalah Considine said. “She excels in this profession and is very deserving of the 2017 Telecommunicator of the Year award.”

National Telecommunicator Week is April 9-15, 2017

This year the City of Naperville will celebrate National Telecommunicator Week on April 9-15.

CAPS Dinner recognizes the Naperville Police Department on May 18, 2017

The Pavilion at Meson Sabika is located at 1025 Aurora Avenue. (PN File Photo)

Brock will be recognized during the annual CAPS Dinner held in the spring that also honors other public safety personnel in the Naperville Police Department.  (A CAPS Dinner is held in the fall to honor personnel in the Naperville Fire Department.) The dinner is set for  6:30PM on Thursday, May 18, in the Pavilion at Meson Sabika, 1025 Aurora Ave.

Tickets are $30 each and are available at the Naperville Police Department, 1350 Aurora Ave. or by calling the Naperville Police Department at (630) 420-6672.

Nominate NPD personnel for CAPS Award until April 14, 2017

Meanwhile, the Naperville Citizens Appreciate Public Safety (CAPS) board now is accepting nominations from the community recognizing Naperville Police Department personnel for outstanding service. Nominations are due by Friday, April 14, 2017,  and can be submitted by visiting www.napervillecaps.com or emailing CAPSNaperville@gmail.com.

CAPS is a tax exempt, nonprofit community group that recognizes public safety personnel for their contributions to the City of Naperville. Each year, residents are asked to nominate public safety employees (NPD in May and NFD in October) who have displayed an interest in Naperville’s residents in a manner above and beyond the call of duty and exhibited a genuine concern for the welfare and well-being of all citizens.

Nominations are welcome and appreciated throughout the year.

News and group photo submitted by Commander Louis Cammiso, Public Information Officer, for the Naperville Police Department.

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City of Naperville
City of Napervillehttp://www.naperville.il.us.
About Naperville: Located 28 miles west of Chicago, Naperville, Ill., is home to approximately 145,000 people. This vibrant, thriving City consistently ranks as a top community in the nation in which to live, raise children and retire. The City is home to acclaimed public and parochial schools, the best public library system in the country, an array of healthcare options and an exceptionally low crime rate. Naperville has ready access to a variety of public transportation, housing and employment options. The City’s diversified employer base features high technology firms, retailers and factories, as well as small and home-based businesses. Residents also enjoy world-class parks, diverse worship options, the opportunity to serve on several City boards and commissions, a thriving downtown shopping and dining area, a renowned outdoor history museum known as Naper Settlement and an active civic community. For more information, please visit our website at www.naperville.il.us.

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