Naperville Police investigate telephone scams regarding electric utility bills.
The Naperville Police Department continues to receive a number of complaints from residents who have been the victims of telephone scams.
In these recent incidents, citizens are receiving calls from person(s) purporting themselves to be City of Naperville employees attempting to collect outstanding electric utility bills. The subjects placing these calls advise people that they need to make immediate payment. Many of these callers threaten the victim with shutting off electric service, if the victim does not provide immediate payment.
In many cases, the caller provides a toll-free 800 phone number which when called has an outgoing message claiming to be the Naperville Electric Department.
City does not solicit payment via telephone
Please be advised that the City does not solicit payment over the phone and would never use a toll-free phone number. Also in past instances, caller ID’s have displayed actual City of Naperville phone numbers which have been ‘spoofed’ and do not accurately reflect the call’s origin. Anyone receiving such calls should never make payment or provide the caller with any personal or banking information. The City of Naperville will never call and demand payment.
The public is reminded to be very cautious of any caller demanding money or payment for these purposes or for any other type of payments. If you have any questions about these types of calls, please contact the Naperville Police Department at (630) 420-6666.
Submitted by Commander Jason Arres, Office of Professional Standards, Public Information Officer for the Naperville Police Department
