The City released news today that the results of the 2012 Citizen Survey are now available for viewing and download at www.naperville.il.us/citizensurvey.aspx. The survey is available both in its entirety and in individual sections to facilitate ease of reading. In addition, paper copies are available to view starting next week at the City Clerk’s office in the Naperville Municipal Center, 400 S. Eagle St., and at all three Naperville Public Library branches.
The survey showed that the majority of the 1,581 randomly selected residents who responded were very satisfied with City services and life in Naperville. Highlights include:
- 91 percent of the residents surveyed who had an opinion were satisfied with the overall quality of life in Naperville, which is comparable to 2008.
- 92 percent of those surveyed who had an opinion were satisfied with the quality of fire and emergency medical services, 85 percent were satisfied with garbage/recycling/yard waste services and 84 percent were satisfied with police services.
- The flow of traffic and congestion on area roadways continues to be the top concern, yet satisfaction increased 10 percent from the last survey conducted in 2008.
- The City of Naperville is setting the standard for the delivery of City services compared to other U.S. communities. While the national average for overall satisfaction with the quality of City services decreased to 88 percent in 2012, Naperville’s overall satisfaction ratings remained at 90 percent from 2008 to 2012.
Other results showed residents had a high level of satisfaction with public works services, electrical utility services, water/wastewater utility services and public information. The full 2012 Citizen Survey Report includes comparisons to the Naperville surveys completed in 2006 and 2008, as well as comparisons to regional and national benchmarks.
“Thank you to everyone who gave of their time and opinions in the latest Citizen Survey,” Mayor A. George Pradel said. “I am so pleased that the results showed people were largely satisfied with their quality of life in Naperville. Our City works hard for its residents and businesses and wants them to be as safe and satisfied as possible. We will take these results to heart, use them to establish priorities and continue to look at ways to make more positive changes throughout the City.”
Last fall, the survey was distributed via mail to a random sampling of 2,500 households throughout the community. In addition to those households randomly chosen to participate, the City made the survey available electronically to all residents who wished to respond. Those self-selected responses are included in the final report.
Results from the 2008 Citizen Survey helped the City make several changes to a variety of services, such as information access and sidewalk installation. The City will use the 2012 survey results as the basis for the City’s revised strategic plan effort beginning later this spring. For more information on the 2012 Citizen Survey, visit www.naperville.il.us/citizensurvey.aspx.
