When the City’s full website and associated online eGovernment services become temporarily unavailable, a page with essential information, including a list of phone numbers, is available at www.naperville.il.us.
eGovernment services that currently cannot be accessed include:
- e-Bill (online utility bill payment)
- Citizen Support Center
- Building Permit Requests
- Online FOIA requests
- City Boards and Commissions Meeting Agendas, Packets and Minutes
- Streaming Media Archives
Utility customers who typically receive and pay their utility bill through the online eBill system can call the Finance Department at (630) 420-6059 and pay their bill via phone. They can also pay their bill in person at the Naperville Municipal Center, 400 S. Eagle St., during normal Finance business hours of Monday, Tuesday, Thursday and Friday from 7:30AM to 5PM and Wednesday from 10AM to 2PM. An after-hours drop box is available in the lower level of the Municipal Center parking deck outside of the entrance.
Customers who pay their utility bill by automatic bank draft should note that that system remains unaffected and their payment will go through as normal.
People wishing to contact City staff for FOIA requests, building permits or other matters can call (630) 420-6111. They will be directed through a phone tree that provides options for services by department. We appreciate your patience as call volumes may be increased. They may also inquire in person about their issue at the Naperville Municipal Center. Copies of City Board and Commission meeting agendas and packets are available to view in hard copy form at the Naperville City Clerk’s Office in the Municipal Center as well as the Naperville Public Library.
Updates about the status of the City’s full website and related services will be made available through the City’s other communication outlets, including government access TV station WCNC (Ch.6-WOW, Ch.10-Comcast, Ch.99-AT&T) and WPFP 1610AM. Residents and other interested parties can also visit the City’s Facebook page at www.facebook.com/NapervilleIL and Twitter account at www.twitter.com/NapervilleIL.
