Starting in August, the City of Naperville will launch a reformatted utility bill. The new format represents an updated and expanded source of information for City utility customers regarding their monthly bill. In addition, the new format will best reflect the improvements and benefits the Naperville Smart Grid Initiative (NSGI) will provide to utility customers.
Customers will receive a utility bill insert with the August bill that explains the major differences between the old and new format as well as provides a helpful glossary of terms. Interested parties can also visit www.naperville.il.us/utilitybills.aspx to view copies of the old and new bill formats, an expanded list of definitions and a phone number they can call for questions about their bill. In the near future, a video tutorial will also be available on the City’s government access television station WCNC (Ch. 6 – WOW, Ch. 10 – Comcast and Ch. 99 – AT&T) and on the City’s website to assist customers with understanding the new bill format.
“While the billing format will change, rates will not be changing at this time,” Department of Public Utilities-Electric Director Mark Curran said. “In addition, customers will continue to pay their bill at the same time of the month as they have in the past. This is simply an update to the look of the utility bill that displays the usage information which will correspond to NSGI-related programs in the future. The bill format will also provide another way customers can conveniently monitor and adjust their energy consumption patterns, if they choose, to fully achieve their energy savings potential.”
The NSGI is an upgrade of the City’s $360 million electric network to provide more efficient, cost-effective and reliable service to customers and empower them with more information on their energy usage. For more information on the NSGI, visit www.naperville.il.us/smartgrid.aspx.
