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Naperville
Thursday, August 11, 2022

City launching new utility bill format in August

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Starting in August, the City of Naperville will launch a reformatted utility bill. The new format represents an updated and expanded source of information for City utility customers regarding their monthly bill. In addition, the new format will best reflect the improvements and benefits the Naperville Smart Grid Initiative (NSGI) will provide to utility customers.

Customers will receive a utility bill insert with the August bill that explains the major differences between the old and new format as well as provides a helpful glossary of terms. Interested parties can also visit www.naperville.il.us/utilitybills.aspx to view copies of the old and new bill formats, an expanded list of definitions and a phone number they can call for questions about their bill. In the near future, a video tutorial will also be available on the City’s government access television station WCNC (Ch. 6 – WOW, Ch. 10 – Comcast and Ch. 99 – AT&T) and on the City’s website to assist customers with understanding the new bill format.

“While the billing format will change, rates will not be changing at this time,” Department of Public Utilities-Electric Director Mark Curran said. “In addition, customers will continue to pay their bill at the same time of the month as they have in the past. This is simply an update to the look of the utility bill that displays the usage information which will correspond to NSGI-related programs in the future. The bill format will also provide another way customers can conveniently monitor and adjust their energy consumption patterns, if they choose, to fully achieve their energy savings potential.”

The NSGI is an upgrade of the City’s $360 million electric network to provide more efficient, cost-effective and reliable service to customers and empower them with more information on their energy usage. For more information on the NSGI, visit www.naperville.il.us/smartgrid.aspx.

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City of Naperville
City of Napervillehttp://www.naperville.il.us.
About Naperville: Located 28 miles west of Chicago, Naperville, Ill., is home to approximately 145,000 people. This vibrant, thriving City consistently ranks as a top community in the nation in which to live, raise children and retire. The City is home to acclaimed public and parochial schools, the best public library system in the country, an array of healthcare options and an exceptionally low crime rate. Naperville has ready access to a variety of public transportation, housing and employment options. The City’s diversified employer base features high technology firms, retailers and factories, as well as small and home-based businesses. Residents also enjoy world-class parks, diverse worship options, the opportunity to serve on several City boards and commissions, a thriving downtown shopping and dining area, a renowned outdoor history museum known as Naper Settlement and an active civic community. For more information, please visit our website at www.naperville.il.us.

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